have a substantial knowledge of all versions of operating
Windows 3.1, Windows 95, Windows 98, Windows 2000,
Windows NT, Windows XP, Windows Server 2003, Windows
Vista, Windows 7, Windows 8 - 8.1, Windows 10
Microsoft Office, Exceed, Outlook, Outlook Express,
MSN - Hotmail.
98, FrontPage 2000,
FrontPage 2002, Dreamweaver.
Applications and Languages:
Java, Perl, SSI, CSS, PHP/SQL MySql Databases,
Bobby 3.2, Unix,
Networking and Database programs.
AA Affordable Computer Services -
1985 to Present
I create and maintain Websites for
numerous customers. In writing these Websites I use html,
based MySQL/PHP databases for clients.
I have constructed and maintained a Mobile Office that
is capable of being relocated to any remote area for
emergency preparedness. The office consists of six workstations
completely networked with ten laptops, miscellaneous
printers, fax machines, copiers and other office necessities.
setup and maintain several other networks for customers,
for home use as well as office settings.
After the completion
of these LAN/WANs, I assist in training customer’s
and their employees on the proper use and teach them
simple trouble-shooting techniques that will assist them
in assuring that their operations run as expected.
analyze the customer’s needs and suggest systems
for the specific applications. I build and program custom
and off the shelf computers to customer’s specifications.
I perform routine maintenance and reprogramming of PCs.
I assist customers by either phone or remote network
control for software troubleshooting.
network, server and PC maintenance I have subcontracted
services for businesses such as
Home Depot, Lowes, Wal-Mart,
Safeway, Motel 6, Travel America, Pilot Truck Stops and
Sally’s Beauty Products.
am the system administrator for Southwest Irrigation
a heap leach mining systems office in Willcox,
a 20-computer network, which includes 2 Windows 2003
servers and 1 Windows 2012 R2 Essentials server. These
servers are for primary and backup Apache-SQL Web servers
for our customer’s website. One server also acts
as a file server / QuickBooks 2018 for their system.
Forest Service - Webmaster - Computer Assistant
-Wildland Fire Incident CTSP (Computer Technical
From 1999 to 2011
I managed the websites for 3 Forests, 2 Grasslands and Pueblo
Interagency Dispatch Center, insuring they fully meet the criteria established
Washington Office levels. I design and implement the use of templates on the
web pages. I train district web content provides in the proper use of the templates.
I edit and post information to the forest’s websites. I created the desired
structures and populate the Forest Websites with information available to the
public via the World Wide Web and to Forest Employees via the internal Intranet.
I use FrontPage 98, FrontPage 2002, Dreamweaver 4, Dreamweaver MX, FrontPage
Express, Applix, Microsoft Office, Notepad, Bobby, Paint Shop Pro and other
graphic programs to create desired HTML for the websites. I use a variety of
programs to convert Documents and Databases into HTML. I write and use the
programming languages and techniques of HTML, SSI, CSS, Perl, PHP, Java, and
established content and publication guidelines for
the websites. I Use the Washington Office Internet
Policy as a guideline in the development and design
of pages. I follow the Americans with Disabilities
Act Guidelines and Section 508. I utilize the "Bobby" website-checking
program to insure partial compliance. This program
will only check for 8 of the 16 points covered, the
other 8 checks must be preformed manually. I maintain
documentation on the results of these checks.
kept website statistics on counters to track usage
of the website and adjust content accordingly. I test
and maintain all internal and external links on the
websites assuring broken links are repaired in a timely
Camp Computer Specialist (CTSP)
made District contacts for information to be posted.
I receive all e-mails generated
the public and relay the requests to the appropriate
office or staff or answer them personally. I have
received cash awards for designing; developing and
for District, Forest Supervisor's Office and the
fire season I served on a Type 2 Incident Management
Team in the development of websites with fire information
for the public. I developed and designed templates
for these sites. I have networked fire camps and Incident
Command posts aiding in the sharing of information
was name requested for the Pentagon Incident on 9/11
as a Computer Technical Specialist (CTSP). I was also
requested for Hurricane Rita and Katrina.
II Desktop Support Technician
I maintained the Forests
and insure that PC’s are operating correctly
I was the primary Level 2 Desktop Support for the forest.
of approximately 500 computers and 65 printers. Our
forest has 28 offices spread throughout the southeast
corner of Colorado and eastern Kansas. I troubleshoot
and repair hardware and software problems. I answer
questions from users either via phone or personally
providing on-site help. I travel to numerous Districts
and work-centers upgrading and troubleshooting hardware
and software problems. I reimage PC's using Norton
Ghost that cannot be repaired by other means as a last
resort. I supply guidance and direction on the proper
use of forest software to end users, teaching users
on a one-to-one basis. I am a technical advisor to
users in the selection of the proper software applications
to complete their tasks at hand. I program and deploy
new Computer Equipment to field locations. I program
the forest laptops for remote network access via dial
up adapters. I re-image and reprogram systems as needed
to ensure the operation of the PC systems. I assist
the Computer Specialists and users on software updates.
Certified IT Professional (MCITP)
Home and Personal
Networking with Microsoft Windows XP, Windows 2000,
Windows 7, Windows 8 and Windows 10
Systems and Server Technologies
Certified Desktop Support Technician (MCDST):
Users and Troubleshooting a Windows Operating System
and Troubleshooting Desktop Storage and Settings
• Managing and Troubleshooting Devices, Drivers, Local Security, and User
• Installing Windows
• Managing and Troubleshooting Network Protocols and Operating System Performance
• Managing and Troubleshooting Resources
Certified Desktop Support Technician (MCDST):
Supporting Users and Troubleshooting Desktop Applications on a Windows Operating
Issues with the Operating System and Office Applications
• Resolving Issues with Outlook and Outlook Express
• Resolving Issues with Hardware and Network Connectivity
• Resolving Issues with Internet Explorer, Application Security, and Security
Skills, and Abilities
Knowledge of terminal equipment configurations
and interconnecting components used to activate,
control and monitor computer equipment.
I am a self-taught computer specialist. I operate
my own home business where I diagnose and repair
all computer and printer hardware and software
problems. I network homes and businesses for
customers to meet their individual needs.
I am the system administrator in our office with
a 20-computer network, which includes 2 Windows
2012 servers. These servers are our primary and
backup Apache-SQL web servers for our customers
to view websites for approval. One server also
acts as a file server for our system.
I subcontracted with a local wireless Internet
provider to install business and private Internet
connection using a Motorola Canopy wireless radio.
I diagnosed and clean Adware, Spyware, Maware
and Viruses from customer’s computers.
I build and program custom computers to customer’s
Ability to work closely with customers using
verbal and written communication skills to understand
their data analysis objectives and requirements.
I have setup and maintained numerous networks
I analyzed the customer’s needs and suggest
systems for the specific applications. I build
and program custom and off the shelf computers
to customer’s specifications. I perform
routine maintenance and reprogramming of PC’s.
I assist customers by either phone or remote
network control for software trouble shooting.
Ability to work under pressure and adjust priorities
associated with the installation, troubleshooting
and diagnosis of problems associated with computer
During fire season I serve on a Type 1/Type 2
Incident Management Team as a Computer Technical
Specialist (CTSP). In this capacity I setup and
maintain a computer network in remote locations,
often using a generator and tents.
I also develop of websites with fire information
for the public. I developed and designed templates
for these sites. I have networked fire camps
aiding in the sharing of information.
My experiences with both wildland fire and structural
fire suppression have equipped me to work under
pressure. I have also work as an EMT with an
I preformed duties as a Type 3 Incident Commander
on numerous wildland fires.
Ability to independently analyze problems, gather
pertinent data, and develop solutions.
After hurricane Katrina I was assigned the responsibility
of our Telephone and Utilities Maintenance System
(TUMS). Most if not all utility and telephone
accounts were past due for payment. After analyzing
the current procedures and data, I developed
a web-based database to find past due payments
before the utility was disconnected. This system
was so successful that within a few months all
services were up to date.
I continued to use this system to track service
costs and found several accounts that were due
credit or needed to be disconnected. One such
account had been disconnected 30 years ago, but
was still being charged by a telephone company.
I found in excess of $80,000 in waste and recovered
approximately $15,000 in credits due.
Knowledge of computer systems and software sufficient
to provide technical advice, guidance and support
to individuals possessing various levels of ability
and knowledge and to perform basic troubleshooting
of systems, software, and peripherals using established
I maintained the forests computers and printers
insuring that they are operating correctly I
was the primary Level 2 Desktop Support for the
forest. This consisted of approximately 500 computers
and 65 printers. Our forest has 28 offices spread
throughout the southeast corner of Colorado and
eastern Kansas. I troubleshoot and repair hardware
and software problems. I answered questions from
users either via phone or personally providing
on-site help. I travel to numerous districts
and work centers upgrading and troubleshooting
hardware and software problems.
Ability to assist in management of network administration,
computer systems, and software by performing
installations, integrations, testing, performance
monitoring, troubleshooting, and maintenance.
I re-imaged computers that could not be repaired
by other means as a last resort. I supply guidance
and direction on the proper use of forest software
to end users, teaching users on a one-to-one
basis. I am a technical advisor to users in the
selection of the proper software applications
to complete their tasks at hand. I program and
deploy new computer equipment to field locations.
I programmed the forest laptops for remote network
access via dial up adapters. I re-image and reprogram
systems as needed to ensure the operation of
the PC systems. I assist the Computer Specialists
and users on software updates.